Privacy Policy

Last Updated: December 2024

1. Introduction

TLink Cloud ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Jewelry Identifier mobile application ("App").

2. Information We Collect

2.1 Images and Photos

When you use the App's identification features, we process the jewelry images you provide. These images are:

• Processed by our AI systems for jewelry analysis
• Stored locally on your device in your collection
• Transmitted securely to our servers for analysis
• Not used to train our AI models without your explicit consent

2.2 Analysis Data

We collect and store the results of jewelry analyses, including:

• Identification results (gemstones, metals, styles)
• Estimated values and market information
• Timestamps of analyses
• Usage patterns to improve our services

2.3 Device Information

We may automatically collect certain information about your device:

• Device model and operating system version
• App version and usage statistics
• Crash reports and performance data
• Language and region settings

2.4 Subscription Information

For premium subscribers, we collect:

• Subscription status and billing information (processed by Apple)
• Usage of premium features
• Customer support interactions

2.5 Communications

When you contact us for support, we collect:

• Your email address and name (if provided)
• Content of your messages
• Any additional information you choose to share

3. How We Use Your Information

We use the collected information to:

• Provide Services: Process jewelry images and deliver identification results
• Improve AI Accuracy: Enhance our identification algorithms (with appropriate safeguards)
• Customer Support: Respond to your inquiries and provide assistance
• App Enhancement: Analyze usage patterns to improve user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Meet legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• AI processing and machine learning services
• Cloud storage and computing infrastructure
• Analytics and app performance monitoring
• Customer support systems

4.3 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: Data transmission is encrypted using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Images and data are stored on secure, encrypted servers
• Regular Audits: Security practices are regularly reviewed and updated

6. Data Retention

We retain your information for as long as necessary to provide services and fulfill legal obligations:

• Images: Stored locally on your device; server copies deleted after processing
• Analysis Results: Retained to maintain your collection and improve services
• Usage Data: Aggregated data may be retained indefinitely for analytics
• Account Data: Deleted upon request or when no longer needed

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your data (subject to legal retention requirements)
• Opt-out of certain data processing activities

7.2 Data Portability

You can export your jewelry collection data from within the App.

7.3 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about our data practices and to opt-out of the sale of personal information.

7.4 European Privacy Rights

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, erasure, and to lodge a complaint with a supervisory authority.

8. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

10. Third-Party Services

10.1 Apple App Store

Subscription billing is handled by Apple. Apple's privacy policy applies to payment processing and subscription management.

10.2 Analytics Services

We may use third-party analytics services to understand app usage. These services may collect information about your use of the App in accordance with their privacy policies.

11. Cookies and Similar Technologies

The App may use local storage and similar technologies to:

• Store user preferences and settings
• Maintain your jewelry collection data
• Remember your subscription status
• Improve app performance and user experience

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App and on our website. Significant changes will be communicated through:

• In-app notifications
• Email notifications (if you have provided an email address)
• App Store update notes

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

For privacy-related inquiries, you may contact our data protection officer at [email protected] with "DPO Inquiry" in the subject line.

15. Consent

By using the Jewelry Identifier App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw consent at any time by discontinuing use of the App and contacting us to delete your data.